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Returns & Exchanges

 

What is the buyer return policy?

We accept returns within 7 days from delivery subject to the following terms and conditions being met.
1. Product should be unused
2. All original tags should not be removed from the garment
3. The original invoice should be returned along with the product
4. Product should be received by us in sealed condition
*Please note the shipping charge and the COD convenience fee (applicable for COD orders) will be non-refundable.  There is an additional charge of Rs.100 for first item and Rs.50 for every additional item if reverse pick up will be arranged by us. The amount of the returned product will be refunded as store credit.

*Please note if you have used a coupon, all items will have to be returned. We do not allow partial returns however one time exchange is allowed.

* Please note no return or exchange is allowed on items purchased during special sale events such as Holiday Sale, Festive Sale, Mid season Sale, End of season Sale etc.

A guide on ‘How to return or exchange’ can be found below:
Step 1: Call us on our customer care number (011-69418046) or email us at customercare@besiva.com stating your order number and return request.

We will process your return request and arrange a reverse pick up. For certain pincodes where reverse pick ups are not possible, you will have to ship the product back to us using a reputable courier service and send us the tracking ID.

Step 2: Ensure the product is securely packed. Do not remove the product tag from the garment. Include the invoice and please clearly mention the return address:
BESIVA LIFESTYLE PVT LTD
Khasra no-384/2 Plot no.2, Second floor
100 Futta road, Village Ghitorni (above Da Pizza Corner)
New Delhi 110030

Step 3: In case of reverse pick up, someone from our logistics team will come collect your product within 72 hours. Please ensure you are available to handover the product to be returned to our logistics partner.

Once we receive the product in our warehouse it will go through a quality check and following the product approval your refund will be processed. This can take up to 14 days.

What is the buyer exchange policy?

If you are not happy with your purchase, we allow a one time exchange. However, please note that the shipping charges are non refundable. In case we have to arrange the reverse pick up, there is an additional charge of Rs.150 + Rs.50 for every additional item. We strongly suggest you review the Size Guide before placing your order.

Can I cancel my order?

You can cancel your order only if it has not been dispatched from our warehouse.

When will I get my refund?

It will take 7-14 days to process your refund once the returned product has been approved by our quality check team. We will issue store credit equivalent to the selling price of the product.

For any other queries, please feel free to contact us on customercare@besiva.com

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