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Returns & Exchanges

 

What is the buyer return policy?

We accept returns within 7 days from delivery subject to the following terms and conditions being met.
1. Product should be unused
2. All original tags should not be removed from the garment
3. The original invoice should be returned along with the product
4. Product should be received by us in sealed condition
 We will issue store credit equivalent to the selling price of the product after deducting shipping charges if any.

*Please note the shipping charge and the COD convenience fee (applicable for COD orders) will be non-refundable.  If reverse pick up will be arranged by us, there is an additional charge of Rs.100 for first item and Rs.50 for every additional item.

*Please note if you have used a coupon, all items will have to be returned. We do not allow partial returns however one time exchange is allowed.

* Please note no return or exchange is allowed on items purchased during special sale events such as Holiday Sale, Festive Sale, Mid season Sale, End of season Sale, Winter Clearance etc.

A guide on ‘How to return or exchange’ can be found below:
Step 1: Call us on our customer care number (+91-9818315601) or email us at customercare@besiva.com stating your order number and return request.

Step 2: Step 2: Reverse pick up gets arranged within 72 working hours after receiving your return/exchange request.

Step 3:  Handover the products to be returned/exchanged to the logistics team in original packing condition alongwith the tag, Invoices etc. Ensure the product is securely packed. Please clearly mention the return address:

BESIVA LIFESTYLE PVT LTD
Khasra no-384/2 Plot no.2, Second floor
100 Futta road, Village Ghitorni (above Da Pizza Corner)
New Delhi 110030

Step 4: Returned packet reaches our warehouse facility and on passing QC, refund will be issued in the form of store credit for return request and replacement order will be dispatched for exchange request.

This can take up to 14 days.

What is the buyer exchange policy?

If you are not happy with your purchase, we allow a one time exchange. However, please note that the shipping charges are non refundable. In case we have to arrange the reverse pick up, there is an additional charge of Rs.150 + Rs.50 for every additional item. We strongly suggest you review the Size Guide before placing your order.

Can I cancel my order?

Please ensure you cancel your order before it has been shipped in order to get full refund.

When will I get my refund?

It will take 3-4 working days to process your refund once the returned product has been received back and approved by our quality check team. We will issue store credit equivalent to the selling price of the product after deducting shipping charges if any.

For any other queries, please feel free to contact us on customercare@besiva.com

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